Frequently Asked Questions
WHO CAN I CONTACT IF I HAVE ANY QUESTIONS?
You can contact us by phone Monday-Friday 9am-5:30pm PST
HOW QUICKLY DO YOU SHIP?
The product(s) are usually shipped within 48 hours of the time of purchase.
IS TRACKING NUMBER INCLUDED?
Yes a tracking number from UPS or USPS or FEDEX is included with all items shipped.
IS DELIVERY CONFIRMATION INCLUDED?
Yes delivery confirmation comes with all packages.
HOW TO APPLY THE WARRANTY ON OUTSLAYER PRODUCTS?
To apply the warranty, Email us the picture of the product with your order # and the warranty certificate.
We generally respond to emails one to two times a day. Please allow 24-36 hours for an email response.
We ship worldwide.
You may return any product within 15 days of receiving the product provided that it is in mint condition, for an exchange or store credit only. Used products are not exchangeable.